Frequently Asked Questions
Shipping and Tracking
When do you ship orders?
- Orders are shipped within 2-4 days after successful payment. Once shipped, your mail is handed over to the post office for processing and international dispatch.
What shipping method do you use?
- All regular international orders will be shipped through registered mail (tracked) via the Philippine Post Office. Tracking numbers will be sent through e-mail upon successful drop-off of the mail.
How long does it take to receive my order?
- Once orders are shipped, delivery via registered mail typically takes 2–8 weeks, depending on your country’s postal system and local delivery conditions.
- Please note that exact delivery dates cannot be guaranteed. Delays may also occasionally occur, especially during peak seasons or holidays.
Does shipping include tracking?
- All orders will be shipped via registered mail, which will include a tracking number. Once your parcel has been mailed, a tracking number will be sent to your e-mail and tracking updates will be available on the postal system.
My mail hasn’t arrived yet. What should I do?
- Please allow 2–8 weeks for delivery, as international mail typically goes through multiple customs process. Delivery times vary depending on your country’s postal system, customs processing, holidays, and overall mail volume.
- If 8 weeks have passed and your mail has still not arrived, please contact us via email at jekasjournal.shop@gmail.com so we can assist you further. While delays are outside our control once the item is mailed, we’re always happy to help however we can.
Please note that this does not currently apply to the Tomato Mail Club. Letters sent will be through ordinary mail will be stamped; this is the cheapest method for flat mail and therefore, will be untracked. This is to keep the subscription affordable. However, October 2026 updates will include a change in pricing that should include the mail's tracked shipping, from PHP 500 to PHP 700.
